ek33 Privacy Policy

Introduction

Welcome to ek33, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy governs how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By accessing or using ek33, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out herein, please discontinue use of our platform immediately. This policy applies to all users of ek33 throughout Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Information We Collect

We collect information necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of information we collect are outlined below.

Personal Identification Information

• Full name, username, date of birth (to verify you are 21 or older), and gender.
• Email address and mobile phone number used during registration.
• National ID (NID) or passport details submitted during KYC verification.
• Residential address, including city and division within Bangladesh.

Financial Information

• Mobile banking account details used for deposits and withdrawals, such as bKash, Nagad, and Rocket account numbers.
• Transaction history, including deposit amounts, withdrawal requests, bonus usage, and wagering history.
• Bank account or card details where applicable, processed securely in compliance with industry standards.

Technical and Usage Information

• IP address, browser type, operating system, and device identifiers collected automatically when you visit ek33.
• Pages visited, time spent on each page, games played, betting patterns, and clickstream data.
• Session cookies, persistent cookies, and web beacons used to improve your experience on the platform.

How We Use Your Information

ek33 uses the personal information we collect for specific, legitimate purposes related to delivering and improving our platform. We do not use your data for any purpose beyond what is described here without your explicit consent.

• Account creation, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Delivering customer support, resolving disputes, and responding to account queries.
• Sending promotional communications, bonus offers, and tournament notifications — only where you have consented.
• Fraud prevention, anti-money laundering (AML) checks, and responsible gaming monitoring.
• Improving the platform through analytics, personalizing game recommendations, and optimizing user experience.

We process your data on the legal bases of contract performance (necessary to provide our service), legitimate interests (fraud prevention, security), and consent (marketing communications). You may withdraw marketing consent at any time by contacting our support team.

Sharing Your Information

ek33 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only under the following strictly defined circumstances.

Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing (bKash, Nagad, Rocket), identity verification, fraud detection, and customer support platforms. These service providers are bound by strict confidentiality agreements and are permitted to use your data only as needed to perform their designated service for ek33.

Legal Obligations

We may disclose your personal information where required by applicable law or in response to valid requests from government or regulatory authorities. This includes cooperation with anti-money laundering investigations, fraud inquiries, and court orders. We will notify you of any such disclosure where legally permissible.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of ek33's assets, your personal data may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on our platform before any such transfer occurs, and the acquiring party will be bound by this same Privacy Policy.

Cookies and Tracking Technologies

ek33 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and maintain session security. When you visit our site, various types of cookies may be stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly — including login sessions, account security tokens, and language preferences.
• Analytical Cookies: Help us understand how players navigate ek33, which games are most popular, and where improvements can be made to the user journey.
• Preference Cookies: Store your settings such as preferred language (English or Bengali), notification preferences, and display options to personalize your experience.

You can control cookie settings through your browser preferences. However, disabling essential cookies may impact the functionality of the ek33 platform and prevent you from accessing certain features, including secure account login and payment processing.

Data Security

ek33 takes data security seriously. We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure is designed to be robust and resilient, with multiple layers of protection.

Our key security measures include:

• 256-bit SSL encryption for all data transmitted between your device and ek33 servers.
• Secure encrypted storage of sensitive data, including KYC documents and financial records.
• Two-factor authentication (2FA) available on all player accounts to prevent unauthorized logins.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified professionals.

Data Retention

ek33 retains your personal information for as long as your account remains active or as long as is necessary to provide you with our services. We also retain data for the period required to comply with applicable legal and regulatory obligations, including AML recordkeeping requirements.

Upon account closure, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law. Transactional records may be retained for up to 7 years in line with standard financial compliance requirements. You may request early deletion of non-mandatory data by contacting our support team at [email protected].

Your Rights

As a user of ek33, you have the following rights regarding your personal data. We are committed to honoring these rights promptly and transparently.

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal obligations.
• Right to Object: You may object to our processing of your data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Third-Party Links

The ek33 platform may contain references to or integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies, and ek33 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with through our platform. We do not control how these providers collect or use data from your interactions with their game content.

Children's Privacy

ek33 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. This restriction is consistent with Bangladesh's responsible gaming standards and our internal age-verification policies. All users are required to confirm that they are 21 years of age or older at registration.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected].

Payments and Financial Data

All financial transactions on ek33 are processed through secure, trusted payment channels. We work with Bangladesh's most widely used mobile banking services to ensure fast and safe transactions for our players. The following measures govern how we handle your financial data:

• Payment data transmitted via bKash, Nagad, Rocket, and Upay is processed directly by those providers' secure systems; ek33 does not store your full mobile banking PIN or password.
• Withdrawal requests are verified against your registered account details to prevent unauthorized fund transfers and protect your balance.
• All BDT deposit and withdrawal transactions are logged with timestamps (Bangladesh Standard Time, UTC+6) and retained as part of your secure account history.

If you suspect any unauthorized transaction on your ek33 account, contact our support team immediately at [email protected]. We take financial security incidents seriously and will investigate all reported cases without delay.

Changes to This Privacy Policy

ek33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify registered users via email and display a prominent notice on the ek33 platform at least 7 days before the changes take effect.

Your continued use of ek33 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically. The "Last Updated" date at the top of this policy indicates when the most recent revision was made.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ek33 handles your personal data, our dedicated support team is available to assist you. We take all privacy inquiries seriously and aim to respond within 48 hours.

Email us at: [email protected]